AI Engineer (Enablement)

<h2><strong>AI Engineer / AI Enablement Engineer (m/f/d)</strong></h2> <p><strong>Location:</strong> Flexible — Hamburg, Berlin</p> <h3><strong>About FREENOW</strong></h3> <p>FREENOW empowers smarter mobility decisions, helping people move freely and cities thrive. As Europe’s leading Mobility Super App, we serve more than 54 million users across 16 markets and 170+ cities.</p> <p>AI is becoming core to how we build products, operate the platform, and support our teams. To move from experimentation to real, measurable impact, we are building a <strong>central AI Enablement &amp; Evaluation team</strong> — and we’re looking for a <strong>Senior AI Engineer</strong> to help turn AI into a reliable, scalable capability across the company.</p> <p>If you enjoy building AI systems that actually ship, scale, and deliver value — not just demos — this is your next ride 🚕</p> <h2><strong>Your Mission</strong></h2> <p>As a Senior AI Engineer, you will sit at the intersection of <strong>AI engineering, evaluation, and enablement</strong>. Your role is to ensure that AI systems at FREENOW are <strong>production-ready, measurable, and safe</strong>, while accelerating adoption across product and engineering teams.</p> <p>You will help transform AI from isolated pilots into <strong>reusable platforms, tools, and workflows</strong> used across the organization.</p> <h2><strong>Your Daily Adventures Will Include</strong></h2> <ul> <li>Designing, building, and maintaining <strong>production-grade AI systems</strong> using LLMs, agents, and retrieval-based architectures</li> <li>Owning and evolving the <strong>AI Evaluation Framework</strong>, including:</li> <ul> <li>multi-turn evaluations</li> <li>quality, safety, and hallucination metrics</li> <li>offline and production-data evaluation</li> </ul> <li>Partnering with Product, Engineering, Legal, and Security to ensure AI solutions are <strong>compliant, observable, and trustworthy</strong></li> <li>Supporting and scaling <strong>internal AI products</strong> such as FreenowGPT and domain-specific AI assistants</li> <li>Enabling teams through <strong>shared tooling, patterns, and best practices</strong> (e.g. Gemini enablement, prompt &amp; agent patterns)</li> <li>Building reusable AI components (RAG pipelines, agent orchestration, model access layers)</li> <li>Helping define <strong>standards for agent-ready architecture</strong> (MCP integrations, model abstraction, permissions)</li> <li>Monitoring AI system performance, cost, and reliability in production</li> <li>Acting as a technical reference point for AI across squads — from experimentation to rollout</li> </ul> <h2><strong>Our AI &amp; Tech Stack</strong></h2> <p>Python | LLM APIs (Gemini, OpenAI) | Retrieval-Augmented Generation (RAG)<br>Databricks | Cloud Infrastructure | APIs &amp; Backend Services<br>Evaluation tooling | Observability &amp; monitoring | Internal developer tooling</p> <p><em>(Exact tools matter less than strong engineering fundamentals — the stack will evolve.)</em></p> <h2><strong>To Be Successful in This Role</strong></h2> <ul> <li>You have strong experience as an <strong>AI Engineer, ML Engineer, or Senior Software Engineer</strong> working with modern AI systems</li> <li>You’ve built or operated <strong>LLM-based systems in production</strong>, not just prototypes</li> <li>You understand the failure modes of LLMs (hallucinations, non-determinism, evaluation challenges)</li> <li>You consistently balance speed, quality, and pragmatism; knowing when to ship, when to iterate, and when correctness is non-negotiable in production AI systems.</li> <li>You are comfortable designing <strong>evaluation frameworks</strong> and defining quality metrics for AI behavior</li> <li>You have solid backend engineering fundamentals (APIs, services, data access)</li> <li>You enjoy working across teams and explaining complex AI concepts clearly</li> <li>You care about <strong>reliability, safety, and real business impact</strong>, not hype</li> <li>You are fluent in English</li> </ul> <h2><strong>Nice to Have</strong></h2> <ul> <li>Experience with agentic systems or multi-step workflows</li> <li>Familiarity with AI governance, risk, or compliance considerations (e.g. GDPR, EU AI Act)</li> <li>Experience enabling other teams through platforms, SDKs, or internal tools</li> <li>Prior work in marketplaces, mobility, or large-scale consumer products<br><br></li> </ul> <h2><strong>Why This Role Matters</strong></h2> <p>Most companies experiment with AI. Very few manage to scale it responsibly and profitably.</p> <p>This role is central to:</p> <ul> <li>reducing AI risk in <strong>customer-facing systems</strong> (support, dispatch, booking),</li> <li>unlocking company-wide productivity through <strong>internal AI products</strong>,</li> <li>and building the technical foundations that allow FREENOW to move fast <strong>without breaking trust</strong>.</li> </ul> <p>You’ll help define how AI is built at FREENOW for years to come.</p> <hr> <h2><strong>BENEFITS &amp; PERKS IN A NUTSHELL:</strong></h2> <table> <tbody> <tr> <td> <ul> <li>Flexible working arrangements</li> </ul> </td> <td> <ul> <li>LinkedIn Learning</li> </ul> </td> </tr> <tr> <td> <ul> <li>Sabbatical &amp; special leave policies</li> </ul> </td> <td> <ul> <li>WeRoad partnership</li> </ul> </td> </tr> <tr> <td> <ul> <li>Birthday, 24th + 31st December off</li> </ul> </td> <td> <ul> <li>Short term EU work policy</li> </ul> </td> </tr> <tr> <td> <ul> <li>Mobility Credit</li> </ul> </td> <td> <ul> <li>Health insurance</li> </ul> </td> </tr> <tr> <td> <ul> <li>Employee assistance program</li> </ul> </td> <td> <p>&nbsp;</p> </td> </tr> </tbody> </table> <table> <tbody> <tr> <td> <p><strong>Plus more local benefits depending on your work location!</strong></p> </td> </tr> </tbody> </table> <hr> <h2><strong>DIVERSITY, EQUITY &amp; INCLUSION:</strong></h2> <p>Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.<br>We want you to grow and evolve,&nbsp;<a href="https://www.youtube.com/watch?v=dOUL_n8pSGQ">bring your true self to work</a>.&nbsp;</p> <hr> <h2><strong>ABOUT US:</strong></h2> <p>Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.&nbsp;</p> <p>In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?</p>

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